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An effective
training session must not be seen as a single event but as part of a larger process. A
process of discovery and learning that is anchored with tools that really work and
techniques that make a difference. We’ll work with you to ensure that not only is the
seminar you choose relevant to your current circumstances, it is also tailored to address
and emphasize your specific needs including the timing and course length that works best.
Workshops are also offered as the type of
session that serves to provide the greatest amount of impact in the shortest amount of
time when the need requires an immediate resolution, development, breakthrough or
strategy. Teams that desire to create an on the spot "move forward fast"
environment will benefit most from this form of focused, solution oriented facilitation.
Choose from a selection of pre-designed
sessions or use the listed topics to initiate the conversation of how we may partner with
you to design and develop a customized program. |
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| 1. |
Attitude Is Everything |
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The difference between
seeing the glass as half empty and seeing that same glass as half full is attitude. In
this session we will examine the choice behind the attitude and explore the decision of
adopting a positive one. You will discover:
- How the mind set has everything to do with approaching,
communicating, interacting and satisfying your internal/external customers and ultimately
yourself
- What attitude robbers are and how they impact your actions
(reaction vs response)
- How attitude and intention affect the outcomes
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| 2. |
Effective
Communication As The New Competitive Edge |
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A customizable program
that develops the individuals’ capacity to have rewarding, meaningful business
relationships. This session is built on the understanding that trust is a factor of your
total cost of doing business. You will be inviting change when you learn:
- The Core® elements of a successful business
relationship
- How ability, motivation, trust and empathy impact
communication
- Three essential ingredients for communicating effectively
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| 3. |
Communicating On Purpose |
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Effecting a successful
outcome from our communication with others requires us being conscious of the mindset,
emotion and subsequently the behavior that supports how we say what we say when we say it.
Participants in this session will learn:
- The T.U.C. principle (Trust, Understand, Communicate)
- Giving and receiving feedback
- Characteristics and assumptions of effective communicators
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| 4. |
Customer In Context |
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All too often it is the
desire not the skill that stops people from delivering their best. This session is
designed to transform your customer service vision into a service culture that delivers
results. Participants will have personal and professional service breakthroughs when they
learn how to:
- Set expectations by explicitly communicating values
- Recognize context and be able to shift attitudes
- Bring forward inherent leadership attributes of
creativity, flexibility, accountability, responsiveness and willingness
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| 5. |
Customer Service
Extraordinaire! |
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An internal-customer
needs focus has an amazing way of helping the professional achieve a recognizable and
valued approach to getting the job done. This customizable session will deliver the
processes, skills and behavior your employees require to exceed your customer’s
highest expectations. Learning includes:
- How to identify, respond and deliver value that meets the
customers’ needs
- The importance of "knowing your stuff"
- Three intangible keys that impact service success
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| 6. |
Having A Competitive
Edge Without The Edge |
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This session is founded
on the principle that negotiating in the new economy requires having a competitive edge
that is based on strategic values that will clearly differentiate you. We infuse the three
requirements of an effective negotiator (skill, assertiveness, creativity) with tangible
and proven techniques that participants will learn how to apply immediately.
- Understand and practice what motivates people to move
- Develop values as the language of influence
- Recognize and apply a strategic approach verses a reactive
one
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| 7. |
Persuading &
Influencing |
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This customizable session is one of the
most impactful persuading and influencing trainings you’ll experience. Based on the
premise that motivating movement (shifting thinking, initiating action, gaining support)
is at the heart of purposeful persuasion, it can be most beneficial for overcoming the
difficulties of internal negotiations. Included in this session are:
- How to value values while satisfying needs
- Technique over technology – questioning, listening,
responding
- Attributes of effective communicators –
attentiveness, honesty, effort
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| 8. |
Grow-Up |
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Stop sabotaging and start getting clear on
what issues are preventing your team from achieving top notch results. Doing nothing is
not an option. Corporate self-esteem is derived from individuals defining and choosing the
culture that will transform a toxic working environment into a sustainable culture of
commitment. The opportunity is here to:
- Align values to develop principles that partner with
success
- Apply the three keys to transformation (empathy,
assertion, contribution)
- Take ownership for communication and behavior
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